Service & Warranty

elpumps logo

Seller/Guarantor
Elpumps Switzerland GmbH
Riedmattstrasse 1, CH-6030 Ebikon
+41 78 720 7720
shop@elpumps.ch

service

Service Provider
pumpenservice.ch ag
Flughofstrasse 55, 8152 Opfikon - Glattbrugg
0848 383 383
info@pumpenservice.ch



1. VALIDITY OF THE WARRANTY

1.1 Duration of warranty
1.2 Type of warranty
1.3 Warranty start date
1.4 Geographical validity
1.5 Warranty coverage

24 months
“Bring-in”
Invoice issue date
Switzerland
Failures due to manufacturing and/or material defects


2. WHAT TO DO IN CASE OF MALFUNCTION

2.1 Read the user manual again, and ensure that the pump has been properly installed and the operating instructions have been strictly followed. Common problems that may cause the pump to malfunction include a foreign object blocking the impeller, air in the pump housing, the foot valve being clogged and the hose being clogged. IMPORTANT! Before inspecting the pump, turn it off, unplug it from the socket and open the water tap/garden hose to release any residual water that might still be under pressure.

2.2 If the pump still does not function properly or you suspect that it is damaged, contact Elpumps customer support via the contact form for guidance on possible causes and solutions. Sending photos of the damage or videos of the pump during operation by email can greatly reduce the time required to identify the problem.

2.3 If the problem cannot be identified or resolved online, call the Service Provider before sending the pump for inspection and provide a brief explanation of the problem. You will either be guided on how to resolve the problem or requested to send the pump to the designated address for inspection.

3. BRINGING IN OR SHIPPING THE PUMP FOR INSPECTION

3.1 Bring the pump in to the Service Provider’s address at the pre-agreed time or ship the pump, ensuring that you pack it securely, using double boxing and ample filling material to protect it from damage during shipping. The costs of shipping to the Service Provider are not covered by the warranty. IMPORTANT! The Service Provider may charge a fee for inspecting the pump if the damage has been caused by user error and is thus not covered by the warranty.

4. EVALUATION OF WARRANTY COVERAGE

4.1 The Service Provider will inspect the pump within five business days and conclude whether the repair is covered by the warranty or not.

4.2 All repairs are covered by the warranty, provided that the damage is due to manufacturing and/or material defects and provided that the warranty period of 24 months, calculated from the date on which the invoice was issued, has not yet expired.

4.3 All cases of repair in which the damage is not due to manufacturing and/or material defects or in which the warranty period of 24 months, calculated from the date on which the invoice was issued, has already elapsed will be excluded from the warranty.

4.4 The Service Provider’s decision is final and binding both on Elpumps and the Customer.

5. NOT COVERED BY THE WARRANTY

5.1 Defects that have not resulted from manufacturing and/or material errors and are therefore not covered by the warranty:

  • Installation, operation or maintenance of the pump in a manner not described in the user manual (user error)
  • Damage during shipping, or oversight or negligence during transport
  • Defects resulting from normal wear and tear
  • Abuse, improper use, or unusual wear and tear
  • Use of the pump for a purpose other than that for which it was intended
  • Lack of adequate and correct maintenance or maintenance performed by unqualified personnel
  • The type or serial number of the pump has been changed, erased or made illegible, or it is illegible for any other reason and clear identification of the pump is therefore not possible.
  • Changes, modifications or repairs made to the material or the construction of the pump by any party other than the Service Provider
  • Improper storage, frost damage, theft, vandalism, accident, fire, water or other hazard

6. REPAIR UNDER THE WARRANTY

6.1 If the damage falls under the warranty, the pump will be repaired or replaced and returned free of charge. Elpumps reserves the right to determine whether to repair or replace the damaged pump at its sole discretion.

7. REPAIR OUTSIDE THE WARRANTY

7.1 If the damage falls outside the warranty, you may request the Service Provider to repair, return or dispose of the pump at your own cost. The costs of inspection, repair, return shipping or disposal are set by and payable to the Service Provider directly.

8. SPECIAL PROVISIONS

8.1 DO NOT BRING PUMPS IN OR SHIP THEM TO ELPUMPS OFFICES. Elpumps corporate office addresses cannot accept packages. Faulty pumps must always be brought in or shipped to the address of the Service Provider’s workshop for repair. Pumps brought in or shipped to any Elpumps office address will be rejected upon receipt and returned to the sender at the sender’s own cost or disposed of without compensation if the return address is incomplete or unknown.

8.2 If a pump is suspected of being damaged, bringing the pump in or shipping it to the Service Provider’s workshop does not constitute a withdrawal from the purchase agreement between you and Elpumps: no partial or full refund can be claimed, and any outstanding balances are still payable. If the pump has failed for a reason covered by the warranty, it will be repaired or replaced and returned free of charge as soon as possible.

Elpumps water pumps are designed for home and garden use only.
Industrial use is prohibited.

Elpumps Switzerland GmbH
Water pumps for home and garden
www.elpumps.ch